Shipping policy

Shipping & Delivery Policy – eNest

Delivery Coverage

At this time, eNest provides delivery services within Karachi only.

Orders placed through our website will be processed and delivered to eligible addresses within Karachi city limits.

Delivery Timeframe

Orders are typically delivered within up to 5 working days from the date of order confirmation.

Delivery timelines may vary depending on:

  • Order volume

  • Product availability

  • Delivery location within Karachi

Customers will be contacted by our team if any unexpected delays occur.

Order Processing

Orders are usually processed within 24–48 business hours after confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Accessibility

While we aim to deliver across Karachi, certain areas may be difficult or unsafe for our delivery partners to access.

If a delivery location falls outside our serviceable zones or cannot be reached due to logistical constraints, eNest reserves the right to cancel the order. In such cases, any prepaid amount will be refunded to the original payment method.

Delivery Delays

Delivery timelines may be affected by circumstances beyond our control, including but not limited to:

  • Political unrest or protests

  • Riots or public disturbances

  • Road blockages or security situations

  • Severe weather conditions

  • Public or national holidays

In such situations, deliveries may take longer than the standard timeframe.

Delivery Inspection

Customers are encouraged to inspect their package upon delivery.

For product-related claims such as damage or missing items, customers should record a clear unboxing video at the time of opening the package, which may be required for verification.